Department: Customer Contact Centre
Location: Ottawa

Franchise Owners Ottawa Ltd. is an in-bound  call centre answering calls for Canada’s #1 pizza chain; Pizza Pizza. The contact centre uses the latest technology to efficiently answer calls, process orders and transmit the details to local Pizza Pizza restaurants.  As a keen, energetic, career-minded candidate you may be interested in applying.

Bilingual Customer Service Representative

Bilingual Customer Service Representatives are providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on Pizza Pizza customers wants and needs. Customer service representatives will be expected to meet sales/targets/goals set in place.

Responsibilities:

  • Responding to all incoming calls with a positive manner
  • Provide information to customers and general inquires
  • Processing orders for customers
  • Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactory and in a timely manner.
  • Support internal customers
  • Follow internal company guidelines in regards to call handling
  • Meet or exceed monthly performance targets including call quality, attendance and punctuality as well as call handle time.

Qualifications:

  • Bilingual (French and English) (Written and spoken)
  • Exceptional customer service skills
  • Positive attitude with high energy
  • Strong verbal and written communication skills
  • Ability to think, problem solve, take action and follow through
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)
  • Self-motivation and the drive to achieve beyond sales / goals

We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.

Franchise Owners Ottawa LTD welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please forward your resume to cccjobs@pizzapizza.ca with the job title in the subject line of your email.


We would like to thank all candidates who apply for this position, however only those under consideration will be contacted. As part of our accessibility commitment, should you be selected for an interview, there are alternative ways to interview with us. Please inform us if you require interview accommodation.

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